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Senior Supervisor, Operations

Company: American Water
Location: Huntington
Posted on: July 1, 2024

Job Description:

Requisition ID: 106423

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing - by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense - Excellence Award, among additional state, local and national recognitions.

For more information, visit and join American Water on LinkedIn , Facebook , Twitter and Instagram .

Primary Role

Managing water or wastewater treatment production facility/facilities ensuring cost-effective, high-quality customer service and operational integrity.

Responsibilities include managing plant personnel, capital resources, business processes that are engaged in the functional area of water operations in accordance with company policies, procedures, all applicable governmental laws, and regulations.

Key Accountabilities

  • Establish, maintain, and continuously improve the health and safety culture within production environment.
  • Create an environment of accountability and implement high performance safety programs, including the provision of resources, time, equipment, and training.
  • Works with approved contractors in the operation area verifying, work product, safety, compliance, and order completions.
  • Lead, motivate and develop staff in assigned operation area.
  • Communicate a shared vision, empower staff, and champion safety and diversity.
  • Resolve union and/or non-union labor issues, with the assistance from Human Resources.
  • Drive performance by linking business unit objectives to company goals and values.
  • Build shared commitment to improving business performance.
  • Develop both individual and team capabilities in union environments.
  • Provide operational input to annual business plans, control O&M/capital budgets for responsible area to ensure that operation and financial targets are met.
  • Ensure that operational integrity is maintained, including environmental and regulatory compliance.
  • Implement work activities and systems to ensure that adequate quantities of treated water meeting all regulatory standards are provided to customers at all times.
  • Manage operational and business processes to ensure that American Water policies are followed, best practices are implemented, and internal/external reporting requirements are satisfied.


    • Strong communication skills, both verbal and written.
    • Demonstrated ability to manage and prioritize tasks.
    • Effective problem solving and analytical ability.
    • Extensive knowledge of the regulated water utility business and its operations.
    • Knowledge of the applicable regulations, requirements and trends impacting water utilities.
    • Thorough understanding of standard business practices and principles, including basic accounting and budgeting.
    • Strong knowledge of computers, in-depth knowledge of Microsoft office suite applications and other pertinent software.
    • Knowledge of inventory controls, purchasing, and receiving activities.
    • Electrical / Mechanical knowledge preferred.


      • Minimum 5 years of relevant chief operator experience and/or managing a water treatment facility.
      • Four-year undergraduate degree in operational discipline, management, or related technical discipline preferred.

        Certifications & Licenses

        Minimum Requirement:
        • Class III Water Treatment Certification (could vary depending on state licensing requirements).
        • Valid driver's license.

          • Class IV Water Treatment Certification (could vary depending on state licensing requirements).
          • Chief Operator Certification.
          • Safety Certifications / Training.


            • Full-time
            • Monday-Friday, day shift

              Work Environment

              • Indoor and outdoor environment.
              • 24/7 operation.
              • Must be able to sit, stand, bend and walk for long period of time.

                Travel Requirements

                • Local and occasional regional travel.


                  Prioritizes & Role Models Safety


                  Develops Talent

                  Plans, Aligns, & Directs

                  Drives Engagement

                  Decision Quality

                  Join American Water... We Keep Life Flowing ---

                  American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

                  Nearest Major Market: Huntington
                  Nearest Secondary Market: Ashland

Keywords: American Water, Huntington , Senior Supervisor, Operations, Accounting, Auditing , Huntington, West Virginia

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