Receptionist
Company: Valley Health Systems Inc
Location: Huntington
Posted on: May 20, 2023
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Job Description:
Job Summary: This position plays an important function in the
health care delivery system and is the first point where contact is
made personally or by telephone. The receptionist will receive the
patient and direct them to the services needed. Making appointments
and making preliminary assessment category of payment for patients
are essential prior to treatment.Job Duties:Opening and closing of
the health center per shift requirements.Welcome patients as they
contact the center personally or by telephone, and explain the
services available, payment categories, and billing
procedures.Schedule appointments; direct walk-in patients and
emergencies as per established policies and procedures.Answer all
incoming calls and route them to the appropriate staff.Register all
patients per registration protocols and collect all documentation.
Accurately record documentation and demographic information in
billing software.Generate an encounter for each patient.Review and
verify patient coverage of insurance or other programs and computes
the charges to be paid by the patient.Collect deposits or
co-pays/deductibles prior to the patient being seen by the provider
per established policies and procedures. Inform patient of their
outstanding balance, collect said balance, and issue cash receipt
when monies are collected.Enter updated demographic data and forms
required for the patient visit into EHR.Work closely with Medical,
Dental and Nursing staff to assure smooth patient flow and cut down
on waiting time.Follow up on "no show" patients on a daily
basis.Communicate patient's problem/complaint to the office
coordinator or Operations team.Open and distribute mail, faxes, and
other correspondence related to patient care.Copy and distribute
medical records with proper documentation for release of
records.Assist in care coordination which may include obtaining
test and referral results and communication with various entities
including but not limited to community organizations, health plans,
facilities and specialists.Proactively address needs of the
patients and families through the concept of population
management.Effectively communicate with all patients with specific
attention to the vulnerable patient population.Actively participate
in the medical home care team which is comprised of clinical and
non-clinical staff working together towards a common goal:
delivering quality care to our patients.Communicate and coordinate
effectively with all members of the care team.Provide self
management support in the form of patient coaching and motivational
interviewing when appropriate.Acknowledges the importance of a team
approach when providing patient care.Schedule referrals as
required.Obtain prior authorization for procedures as required by
various insurance plans.Process daily batch and reconcile deposits
as needed.Maintain compliance with the organization's
confidentiality policy in accordance to the Health Insurance
Portability and Accountability Act (HIPAA).Maintain a clean
environment for patients and staff.Perform other duties as
assigned.Working Conditions:Position requires manual dexterity for
operating standard office equipment.Hearing must be within range of
normal human conversation.Position requires the ability to maintain
concentration and attention to detail for long periods of time in
order to maintain accurate records pertaining to patient and/or
account informationPosition functions within a normal office
environment.Qualifications:High school graduate/GED.Ability to
relate to patients, through familiarity with medical terminology
and triage procedure.Good organization and ability to
multitask.Friendly personality with the desire to work with the
public.
Keywords: Valley Health Systems Inc, Huntington , Receptionist, Administration, Clerical , Huntington, West Virginia
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