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Cloud Systems Manager

Company: Solar Holler
Location: Huntington
Posted on: June 24, 2022

Job Description:

Solar Holler is seeking a Cloud Systems Manager to oversee our software landscape and administer our CRM, Netsuite. We offer competitive pay and generous benefits.*Immediate Opening.*Ideal candidate lives within Solar Holler's service area - WV, southern OH, eastern KY, northern VA.*Salary commensurate with skills and experience.Job Duties:

  • Administer our CRM - Oracle Netsuite/HubSpot.
  • Work with sales, operations, and financial teams to develop and implement streamlined workflow processes.
  • Train and support our staff in using digital tools. Onboard new staff into our systems. Provide "help desk" support in an ongoing way.
  • Manage information technology: email, VOIP, SMS, and numerous industry-specific software across a distributed, fast-moving team
  • Plan, organize and evaluate IT and data projects and implementations.
  • Manage security of data, network access and backup systems; manage IT asset inventory.
  • Diagnose and troubleshoot database errors in a timely manner.
  • Create and manage CRM reports, visualizations, and dashboards.
  • Provide support for all computer services, including desktops, laptops, mobile devices, printers, and associated software
  • Analyze incidents and escalate to management as neededSkills:
    • Experience managing a CRM, ideally Netsuite and/or HubSpot.
    • Excellent customer service skills. Experience training staff - with a wide range of digital acumen - on CRM functionality.
    • Communicate effectively, verbally and in writing to a lay audience, while being an expert in your field
    • Strong planning and organizational skills with proven ability to effectively prioritize high volume requests on a daily basis
    • Experience working with a distributed Mac-based team
    • Ability to quickly learn and adapt to new document management systems and database backed software.Education/Professional Requirements:
      • Minimum of a BS in Computer Science, MIS or similar field
      • 5+ years of experience in IT
      • Experience with cloud services (AWS, Azure, etc) a plus
      • Willingness to acquire CEUs and recertifications as required
      • Valid Driver's License

Keywords: Solar Holler, Huntington , Cloud Systems Manager, Executive , Huntington, West Virginia

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