Cloud Systems Manager

Company: Solar Holler
Location: Huntington
Posted on: June 24, 2022

Job Description:

Solar Holler is seeking a Cloud Systems Manager to oversee our software landscape and administer our CRM, Netsuite. We offer competitive pay and generous benefits.*Immediate Opening.*Ideal candidate lives within Solar Holler's service area - WV, southern OH, eastern KY, northern VA.*Salary commensurate with skills and experience.Job Duties:

• Administer our CRM - Oracle Netsuite/HubSpot.
• Work with sales, operations, and financial teams to develop and implement streamlined workflow processes.
• Train and support our staff in using digital tools. Onboard new staff into our systems. Provide "help desk" support in an ongoing way.
• Manage information technology: email, VOIP, SMS, and numerous industry-specific software across a distributed, fast-moving team
• Plan, organize and evaluate IT and data projects and implementations.
• Manage security of data, network access and backup systems; manage IT asset inventory.
• Diagnose and troubleshoot database errors in a timely manner.
• Create and manage CRM reports, visualizations, and dashboards.
• Provide support for all computer services, including desktops, laptops, mobile devices, printers, and associated software
• Analyze incidents and escalate to management as neededSkills:
  • Experience managing a CRM, ideally Netsuite and/or HubSpot.
  • Excellent customer service skills. Experience training staff - with a wide range of digital acumen - on CRM functionality.
  • Communicate effectively, verbally and in writing to a lay audience, while being an expert in your field
  • Strong planning and organizational skills with proven ability to effectively prioritize high volume requests on a daily basis
  • Experience working with a distributed Mac-based team
  • Ability to quickly learn and adapt to new document management systems and database backed software.Education/Professional Requirements:
    • Minimum of a BS in Computer Science, MIS or similar field
    • 5+ years of experience in IT
    • Experience with cloud services (AWS, Azure, etc) a plus
    • Willingness to acquire CEUs and recertifications as required
    • Valid Driver's License

Keywords: Solar Holler, Huntington , Cloud Systems Manager, Executive , Huntington, West Virginia