Director of Account Sales Management -Remote
Company: TTEC
Location: Huntington
Posted on: May 28, 2023
Job Description:
Bringing smiles is what we do at TTEC--- for you and the
customer. As a Director, Account Management working remote in the
US, you'll be a part of creating and delivering amazing customer
experiences while you also #experienceTTEC, an award-winning
employment experience and company culture.What You'll be
DoingLooking for an opportunity to support growing portfolio
clients spanning from healthcare, banking, financial services,
insurance, communications, media, telecom, retail, consumer
packaged goods, and technology industries? You'll be involved in
account management for Fortune 100 customer experience and customer
acquisition outsourcing engagements across the Digital and Engage
capabilities at TTEC. Developing and expanding existing accounts,
you'll be the trusted advisor in a client-facing role bringing
services and solutions to the client(s) in partnership with the
Client Partner. You'll achieve success as you manage strategic
account planning, business development, client communications,
client satisfaction, and account budget/invoicing. You'll report to
a vertical Client Success Partner or sales leader. Whether working
as an individual contributor or overseeing a team, you'll work with
sales leaders and executives, marketing teams, channel partners,
delivery leaders and others across the organization to ensure
success.During a Typical Day, You'll
- Be the primary contact for multiple clients, leading their
engagements and programs (larger clients may have multiple
programs)
- Increase sales and expand the client(s) portfolio by
facilitating the account planning process keep Salesforce up to
date with a focus on growth opportunities
- Develop action plans to address negative feedback, prevent
further client issues, and lead client-facing meetings, quarterly
business reviews, site visits and other strategic planning
sessions
- Oversee contract renewals, strategic planning, preparation of
documentation, statements of work, change requests, request for
proposal responses and other contract documentation
- Develop processes improvements, measurements score cards, and
outcomes as you ensuring issues are thoroughly sorted and service
level agreements are met
- Lead teams to develop successful client transformation,
continuously improving and optimizing programs -
- Complete ad hoc requests along the wayWhat You Bring to the
Role
- Bachelor's Degree and 6 years' call center experience in
Healthcare Client Management
- Project management experience and operational background as you
connect the dots and read between the lines to find best fit
solutions for the client(s)
- Build relationships with senior level executives to influence
purchase and buying decisions
- Expertise building customer relationships and helping develop
business solutions
- Develop and contribute to proposals and customer presentations
with decision makers
- Organize internal/external resources in response to customer
needs
- Articulates how TTEC capabilities align to client
requirementsWhat You Can Expect
- An annual incentive program
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Tuition reimbursement and access to thousands of free online
courses
- Visit www.mybenefits.ttec.com for more information. The
anticipated range is $100,000 - $140,000. Actual compensation
offers to a candidate may vary based upon geographic location, work
experience, education and/or skill levels.About TTECOur business is
about making customers happy. That's all we do. Since 1982, we've
helped companies build engaged, pleased, profitable customer
experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth
brands, we talk, message, text, and video chat with millions of
customers every day. These exceptional customer experiences start
with you.TTEC is proud to be an equal opportunity employer where
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. TTEC embraces and is committed to building a
diverse and inclusive workforce that respects and empowers the
cultures and perspectives within our global teams. We aim to
reflect the communities we serve, by not only delivering amazing
service and technology, but also humanity. We make it a point to
make sure all our employees feel valued, belonging, and comfortable
being their authentic selves at work. As a global company, we know
diversity is our strength because it enables us to view things from
different vantage points and for you to bring value to the table in
your own unique way.#LI-Remote
Keywords: TTEC, Huntington , Director of Account Sales Management -Remote, Executive , Huntington, West Virginia
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