Temporary Workforce Management Planning Analyst-Remote
Company: TTEC
Location: Huntington
Posted on: September 19, 2023
Job Description:
Bringing smiles is what we do at TTEC for you and the customer.
As an Temporary Analyst - Workforce Management - Planning working
remotely in USA, you'll be a part of creating and delivering
amazing customer experiences while you also , an award-winning
employment experience and company culture.What You'll be DoingHave
a passion to solve work puzzles in real time? Are you looking for
an opportunity to experience something new each day? In this role,
you'll bring your creativity and individuality to ensure staffing
needs are coordinated and proper adjustments are made in daily
programs to meet clients' needs. You'll analyze and compare
staffing daily headcount to total headcount, how many people are
necessary for each hour, and make recommendations on how to staff
the total program.You'll report to the Workforce Manager. You'll
impact the business, the teams you support, and the various
departments that you partner with on a consistent basis through
your analysis and recommendations. This project is anticipated to
last between 60-120 days while supporting natural disaster relief
efforts.During a Typical Day, You'll
- Pinpoint areas for improvement through monitoring call volumes
and analyzing staffing needs to adjust the program for success
- Use your knowledge and understanding of client needs to analyze
and prepare staffing reports with new information
- Forecast staffing and recommend headcounts on a day-to-day,
short-term basis
- Bring your time management and organizational skills to manage
multiple, complex, on going tasksWhat You Bring to the Role
- 6 months or more data analysis experience
- High school diploma or equivalent
- Solution-oriented mindset
- Understanding, interpreting, and manipulating data for
reporting
- Computer experience
- Flexibility to work various shifts during 24x7 hours of
operationsWhat You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where
giving back is encouraged
- A global team of curious lifelong learners guided by our
company values
- Ask us about our paid time off (PTO) and wellness and
healthcare benefits
- And yes a great compensation package and performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise you (like tuition reimbursement) Visit for more
informationCompensation and Benefits
- The anticipated starting salary range for individuals
expressing interest in this position is $25-$30/hr.About TTEC Our
business is about making customers happy. That's all we do. Since
1982, we've helped companies build engaged, pleased, profitable
customer experiences powered by our combination of humanity and
technology. On behalf of many of the world's leading iconic and
hypergrowth brands, we talk, message, text, and video chat with
millions of customers every day. These exceptional customer
experiences start with you.TTEC is proud to be an equal opportunity
employer where all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. TTEC embraces and is committed to
building a diverse and inclusive workforce that respects and
empowers the cultures and perspectives within our global teams. We
aim to reflect the communities we serve, by not only delivering
amazing service and technology, but also humanity. We make it a
point to make sure all our employees feel valued, belonging, and
comfortable being their authentic selves at work. As a global
company, we know diversity is our strength because it enables us to
view things from different vantage points and for you to bring
value to the table in your own unique way. Remote
Keywords: TTEC, Huntington , Temporary Workforce Management Planning Analyst-Remote, Executive , Huntington, West Virginia
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