Knowledge Manager
Company: VirtualVocations
Location: Huntington
Posted on: January 23, 2025
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Job Description:
A company is looking for a Knowledge Manager to oversee
customer-facing documentation and implement a knowledge management
framework.
Key Responsibilities
Develop and maintain a knowledge management framework for
customer-facing content
Collaborate with stakeholders to create and update documentation
for product launches and customer education
Identify metrics to measure the effectiveness of documentation and
ticket deflection strategies
Required Qualifications
Experience implementing knowledge management frameworks and
familiar with Knowledge Centered Support best practices
Operationally-minded with a customer-centric approach
Familiarity with Zendesk Support, Guide, and Gather
Proficiency in content strategy development and content
authorship
Strong product knowledge and understanding of design, UX research,
and user testing best practices
Keywords: VirtualVocations, Huntington , Knowledge Manager, Executive , Huntington, West Virginia
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