Customer Service Representative Teleservices

Company: GC Services Limited Partnership
Location: Huntington
Posted on: November 22, 2021

Job Description:

Provides quality service and information regarding various available products to inbound callers.

Responsibilities
Answer incoming telephone calls
Provide call completion and/or alternate solutions for the caller
Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Work safely without presenting a threat to self or others
Perform additional duties as required by management
Perform other duties as assigned by management

Qualifications
Education:
High School Diploma or GED is required

Experience:
No experience necessary

Computer Experience:
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:
Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing
Excellent customer service experience
Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information
Must be able to maintain a high level of confidentiality in dealing with customer information
Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism
Ability to establish and maintain effective working relationships with supervising personnel and co-workers
Ability to remain alert and ready to accept calls, even during periods of low call-volume
Ability to project and convey a positive, concerned, and professional image to customers
Ability to be adaptable and quickly adjust to change
Must be able to conduct data search efficiently and effectively while working within specific time constraints
Ability to maintain a well-organized work area
Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
Concentrate and focus for extended periods of time

Cope with high-stress and changing environment

Adhere to policies and procedures

Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet

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