Technical Support Engineer, Global Support
Company: Dell Technologies
Location: Huntington
Posted on: June 19, 2022
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Job Description:
DELL TECHNOLOGIES SERVICES
TECHNICAL SUPPORT ENGINEER
Join us as a Technical Support Engineer on our Dell Technologies
Services Global Support team to do the best work of your career and
make a profound social impact.
WHAT YOU'LL ACHIEVE:
Our goal is to build strong relationships with our customers by
meeting or exceeding their expectations with an attitude of
ownership, accountability, and sense of urgency. In this role the
candidate will be responsible for maintaining excellent customer
satisfaction by providing world class customer support,
documentation of software upgrade related activities, expanding
knowledge of assigned product lines, and utilization of standard
tools & procedures are essential components of the position.
YOU WILL:
Be responsible for performing remote-based software upgrades for
customer owned Dell EMC storage systems installed globally. As part
of the upgrade process, the candidate will also verify the
configuration and health of the installed product solution prior to
performing the software upgrade and complete post-upgrade follow-up
tasks to ensure the system is returned to a fully operational
state. In addition, the candidate will be involved with scheduling
and project management activities.
TAKE THE FIRST STEP TOWARDS YOUR DREAM CAREER Every Dell
Technologies team member brings something unique to the table.
Here's what we are looking for with this role:
ESSENTIAL REQUIREMENTS
- Associates or Bachelor's Degree in a technical discipline
- Experience in implementation/upgrade projects, including software
support and systems administration
- Good customer service and communication skills, both written and
verbal
- Ability to work independently and with a strong sense of urgency,
manage priorities, and follow through on issues until closure
- Ability to learn quickly and apply new knowledge and skills
immediately
- Strong troubleshooting skills
- Must be able to manage multiple time bound activities at one
time
- Have a high level understanding of relational and hierarchal,
design, file system organization, and indexing of databases
- Working knowledge of Networking to include TCP/IP, Ethernet,
addressing, mapping, flow control, naming, routing/traffic, and
management
- Understanding of computer systems (CPU, memory, buses, I/O,
device drivers, buffering, job scheduling, virtual memory, file
systems and file systems structure) in general
- Must be proficient with Microsoft Excel, Word, PowerPoint and
Outlook
- Must be proficient with using remote based access tools such as
WebEx
- Must be able to use Unix based text editors, as well as edit Bash
and Perl scripts
DESIRABLE REQUIREMENTS
- Experience as a Unix, Linux or Windows system administrator is
highly desirable
- Experience administering LDAP, Active Directory, or NIS
authentication is highly desirable
- Red Hat Certified Engineer or Equivalent Experience
- Other Unix, Windows OS, or IT related certifications
- CCNE certification or Equivalent Networking Experience
- Microsoft certified engineer certification
- Understanding of the storage industry, such as storage
management, storage architecture and business continuity
HERE'S OUR STORY; NOW TELL US YOURS
Dell Technologies helps organizations and individuals build a
brighter digital tomorrow. Our company is made up of more than
150,000 people, located in over 180 locations around the world.
We're proud to be a diverse and inclusive team and have an endless
passion for our mission to drive human progress.
What's most important to us is that you are respected, feel like
you can be yourself and have the opportunity to do the best work of
your life -- while still having a life. We offer excellent
benefits, bonus programs, flexible work arrangements, a variety of
career development opportunities, employee resource groups, and
much more.
We started with computers, but we didn't stop there. We are helping
customers move into the future with multi-cloud, AI and machine
learning through the most innovative technology and services
portfolio forthe data era. Join us and become a part of what's next
in technology, starting today.
You can also learn more about us by reading our latest Diversity
and Inclusion Report and ourplanto make the world a better place by
2030 here .
Dell is committed to the principle of equal employment opportunity
for all employees and to providing employees with a work
environment free of discrimination and harassment. All employment
decisions at Dell are based on business needs, job requirements and
individual qualifications, without regard to race, color, religion
or belief, national, social or ethnic origin, sex (including
pregnancy), age, physical, mental or sensory disability, HIV
Status, sexual orientation, gender identity and/or expression,
marital, civil union or domestic partnership status, past or
present military service, family medical history or genetic
information, family or parental status, or any other status
protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based
on any of these characteristics. Dell encourages applicants of all
ages. Read the full Employment Opportunity Policy here .
Keywords: Dell Technologies, Huntington , Technical Support Engineer, Global Support, IT / Software / Systems , Huntington, West Virginia
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