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Global IT Technical Services Manager

Company: Amazoncom Services Inc
Location: Huntington
Posted on: May 15, 2019

Job Description:

Job Description Global IT Technical Services Manager Location: US-WV-Huntington Job ID: ****** Company: : ********** Services, Inc. Position Category: Operations, IT, & Support Engineering Company/Location (search) : Country (Full Name): : United States Job Description Global IT Client Deployments as a Program deploys Minimum Lovable Product (MLP) at scale inside Amazon. Client Deployments (CD) team is responsible to deploy products which involves direct customer connect. We deal with product type such as software, services, hardware and hybrid (hardware & software combo). Our program is scaled to deploy products from 100 to several thousands of Amazonians. We hold accountable to deliver any new product to Amazonians with less/no disruption. We do help product teams test their products in Amazon to gather customer feedback before product becomes publically available. Overall we become the gatekeeper for any new products to be tested/used by Amazonians and we advocate for them to ensure we deliver right product at right state and right time. As a Program, you would be responsible for, but not limited to: 1. Define Product Deployment goal by partnering with product teams & key stakeholders 2. Assess New Products on Technical, Operational, Security and Customer demand 3. Create project plan with definite milestone/tasks, level of effort, timelines, and owners 4. Partner with regional IT for resource allocation & coordinate with them for regional execution 5. Anticipate risks and have a plan for mitigation 6. Coordinate with relevant teams to prepare support framework (i.e. KB to support product with customer self-service documentation and delivering product training to GIT Support) 7. Communication/Feedback to/from key stakeholders, customers and relevant teams 8. Enable customers adopt products with less/no disruption -> Driving fix of issues/bugs through product teams 9. Reporting project status to key stake holders, WBR, MBR, Flash update 10. Prepare Exit Document and complete IT support transition Basic Qualifications - Experience in leading projects or programs of work. - Experienced in requirements gathering, creating/deploying solutions to end user - Strong problem solving skills - ability to assess a problem and determine an effective course of action with sustainable solution - Highly innovative, flexible and self-directed - Results-oriented person with a delivery focus with previous experience implementing and configuring products and technology to solve customer problems - Strong organization skills - Handles multiple competing priorities in a fast-paced, deadline-driven environment - Ability to travel, up to 25% of the time - Some experience practicing in unique environments: Lean, Six Sigma, Agile, and PMI skill sets desirable. - Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams Preferred Qualifications - Experience in leading projects or programs of work. - Experienced in requirements gathering, creating/deploying solutions to end user - Strong problem solving skills - ability to assess a problem and determine an effective course of action with sustainable solution - Highly innovative, flexible and self-directed - Results-oriented person with a delivery focus with previous experience implementing and configuring products and technology to solve customer problems - Strong organization skills - Handles multiple competing priorities in a fast-paced, deadline-driven environment - Ability to travel, up to 25% of the time - Some experience practicing in unique environments: Lean, Six Sigma, Agile, and PMI skill sets desirable. - Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Keywords: Amazoncom Services Inc, Huntington , Global IT Technical Services Manager, IT / Software / Systems , Huntington, West Virginia

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