Customer Service Representative Teleservices
Company: GC Services Limited Partnership
Location: Huntington
Posted on: January 12, 2021
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Job Description:
Provides quality service and information regarding various
available products to inbound callers.Responsibilities * Answer
incoming telephone calls* Provide call completion and/or alternate
solutions for the caller* Deal with all customer calls, despite the
degree of difficulty, in a courteous and business-like fashion*
Provide excellent quality customer service and do everything
possible to resolve matter to caller satisfaction, within client
guidelines* Adhere to Company attendance, punctuality, and meal and
rest break requirements* Maintain concentration and focus in order
to meet performance goals* React positively to an ongoing, changing
environment* Demonstrate the ability to handle pressure when
attempting to meet deadlines and performance goals* Maintain good
working relationship with assigned supervisors and coworkers* Work
safely without presenting a threat to self or others* Perform
additional duties as required by management* Perform other duties
as assigned by managementQualifications Education:High School
Diploma or GED is requiredExperience:No experience
necessaryComputer Experience:Must be able to type quickly and
accurately, use a mouse effectively, and have a basic understanding
of Windows-based operating systems.Skills & Abilities:* Good
knowledge of business English, spelling, and punctuation. Must be
able to communicate clearly and effectively, both orally and in
writing* Excellent customer service experience* Ability to define
problems collects data, establish facts, and draw valid conclusions
in a fast-paced environment, based on limited information* Must be
able to maintain a high level of confidentiality in dealing with
customer information* Must be able to provide quality customer
service and able to work with difficult or abusive customers, on
occasion, while still maintaining a strict level of
professionalism* Ability to establish and maintain effective
working relationships with supervising personnel and co-workers*
Ability to remain alert and ready to accept calls, even during
periods of low call-volume* Ability to project and convey a
positive, concerned, and professional image to customers* Ability
to be adaptable and quickly adjust to change* Must be able to
conduct data search efficiently and effectively while working
within specific time constraints* Ability to maintain a
well-organized work area* Must be able to maintain specific level
of punctuality and be flexible to work at any time within center
hours* Concentrate and focus for extended periods of time* Cope
with high-stress and changing environment* Adhere to policies and
procedures* Adhere to work schedule and punctuality requirementsAll
job offers are contingent upon completion of drug and background
checks.GC Services is an equal opportunity employer:
M/F/Disabled/Vet
Keywords: GC Services Limited Partnership, Huntington , Customer Service Representative Teleservices, Other , Huntington, West Virginia
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