Solution Architect-Generalist-Remote role
Posted on: June 6, 2021
Department: Presales &
Date: Tuesday, May 25,
Job Level: Individual
Job Field: Presales &
Description & Requirements
For more than
100 years, Xerox has continually redefined the workplace
experience. Harnessing our leadership position in office and
production print technology, we've expanded into software and
services to sustainably power today's workforce. From the office to
industrial environments, our differentiated business solutions and
financial services are designed to make every day work better for
clients - no matter where that work is being done. Today, Xerox
scientists and engineers are continuing our legacy of innovation
with disruptive technologies in digital transformation, augmented
reality, robotic process automation, additive manufacturing,
Industrial Internet of Things and cleantech. Learn more at
ourcommitment to diversity,
inclusion and belonging .
position plays a key role in the pursuit of new business, analyzing
the client's business requirements to craft winning and deliverable
solutions that are commercially acceptable to the
- The role
holder is responsible for the end-to-end service design of the
service being sold to the client.
- Works in
close collaboration with sales, bid management and service
delivery, internal and external partners, the role holder will
orchestrate and enable deal wins, contributing to smooth service
transition and successful handover to the service delivery
- As part of
the pursuit process, the role holder works with deal pursuit team
members to develop a value proposition and business case for the
service and helping articulate this in a compelling manner to the
client. This requires working within the relevant governance and
- The role
holder is focused on:
winning services (KPI: Service offers a winning value proposition
at right price)
deliverable services (KPI: Service is deliverable & as standard as
service transition into live service delivery (KPI: Time to revenue
& service availability)
- Leads and is accountable for comprehensive, end-to-end service
design for services proposals of a varying size and complexity,
potentially including both single and multi-country deals.
- Leads services architecture work stream through deal closure
and transition to operational readiness for the client and delivery
- Competency Requirements: One Solution Architect role with three
proficiency levels: Practitioner, Proficient and Mastery. Career
progression within role is defined by SFIA competencies and
validated by experience.
- Uses best practices and knowledge of internal or external
business issues to improve products or services
- Acts as a resource for colleagues with less experience
- Requires in-depth knowledge and experience
- Decisions guided by policies, procedures and business plan
- Generally domestic scope/accountability
- Client Strategy & Account Development:
- Bid/Sales Support: Supports the presales phase of deal pursuit.
Assists with the preparation and delivery of service contract
proposals, bids and tenders.
- Service Design Authority: Takes responsibility for all
components input to Service design as well as to qualification and
business approval meetings. Shapes and architects services
proposals working with partner(s) where relevant
- Cost and Risk: Defines the approach to service design,
controlling scope and the work of the service design team in order
to ensure an acceptable cost structure. Able to articulate the
entire service to a client or partner on a technical and business
level, clearly identifying benefits and risks.
- Business Development: Establishes customer requirements for a
service building strong relationships with relevant stakeholders in
Xerox, customer organization and partners. Acts as a major
influence in the customer choosing Xerox.
- Requirements and Design: Designs innovative services, and where
required can manage the work of different specialists including
partners and third parties - contributing to the design and
- People and Resource Management: Works with Xerox pursuit team
to develop services and pricing.
- Integration: Co-ordinates and engages the supporting shared
services (e.g. Global Delivery Team) and service delivery teams -
as well as partner input where relevant - to develop seamless end
to end service design for customers.
- Service Delivery Operational Leadership: Due Diligence: May be
responsible to lead the due diligence phase of bid pursuit and to
validate and revise the service design as necessary.
- Influence: Represents the company at customer forums,
conferences, professional bodies to build the company's reputation
in the market place. Known expert in one or more service offers and
- Continuous Improvement & Knowledge Sharing- Provides continuous
feedback to stakeholders as input for improvements. Shares
knowledge with colleagues to make a useful contribution to Xerox
knowledge. Updates and improves standard service architect
methodologies based on learning and customer requirements/feedback.
Promotes knowledge sharing with other stakeholders
Xerox is an Equal Opportunity
Employer and considers applicants for all positions without regard
to race, color, creed, religion, ancestry, national origin, age,
gender identity or expression, sex, marital status, sexual
orientation, physical or mental disability, use of a guide dog or
service animal, military/veteran status, citizenship status, basis
of genetic information, or any other group protected by law. Learn
more at www.xerox.com and explore our commitment to diversity and inclusion!
People with disabilities who need
a reasonable accommodation to apply or compete for employment with
Xerox may request such accommodation(s) by sending an e-mail to
(see application details). Be sure to include your name, the job
you are interested in, and the accommodation you are
(TM) 2020 Xerox Corporation.
All rights reserved. Xerox(R) and Xerox and Design(R) are
trademarks of Xerox Corporation in the United States and/or other
Keywords: Xerox, Huntington , Solution Architect-Generalist-Remote role, Other , Huntington, West Virginia
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