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Solution Architect-Generalist-Remote role

Company: Xerox
Location: Huntington
Posted on: June 6, 2021

Job Description:

General information

City: Virginia Beach

State/Province: Virginia

Country: United States

Department: Presales & Implementation

Date: Tuesday, May 25, 2021

Working time: Full-time

Ref#: 20011574

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Presales & Implementation

Description & Requirements

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore ourcommitment to diversity, inclusion and belonging .



  • This position plays a key role in the pursuit of new business, analyzing the client's business requirements to craft winning and deliverable solutions that are commercially acceptable to the customer.
  • The role holder is responsible for the end-to-end service design of the service being sold to the client.
  • Works in close collaboration with sales, bid management and service delivery, internal and external partners, the role holder will orchestrate and enable deal wins, contributing to smooth service transition and successful handover to the service delivery teams.
  • As part of the pursuit process, the role holder works with deal pursuit team members to develop a value proposition and business case for the service and helping articulate this in a compelling manner to the client. This requires working within the relevant governance and processes.
  • The role holder is focused on:
  • Designing winning services (KPI: Service offers a winning value proposition at right price)
  • Crafting deliverable services (KPI: Service is deliverable & as standard as possible)
  • Supporting service transition into live service delivery (KPI: Time to revenue & service availability)


  • Leads and is accountable for comprehensive, end-to-end service design for services proposals of a varying size and complexity, potentially including both single and multi-country deals.
  • Leads services architecture work stream through deal closure and transition to operational readiness for the client and delivery teams.
  • Competency Requirements: One Solution Architect role with three proficiency levels: Practitioner, Proficient and Mastery. Career progression within role is defined by SFIA competencies and validated by experience.


  • Uses best practices and knowledge of internal or external business issues to improve products or services
  • Acts as a resource for colleagues with less experience
  • Requires in-depth knowledge and experience
  • Decisions guided by policies, procedures and business plan
  • Generally domestic scope/accountability

Primary Responsibilities:

  • Client Strategy & Account Development:
  • Bid/Sales Support: Supports the presales phase of deal pursuit. Assists with the preparation and delivery of service contract proposals, bids and tenders.
  • Service Design Authority: Takes responsibility for all components input to Service design as well as to qualification and business approval meetings. Shapes and architects services proposals working with partner(s) where relevant
  • Cost and Risk: Defines the approach to service design, controlling scope and the work of the service design team in order to ensure an acceptable cost structure. Able to articulate the entire service to a client or partner on a technical and business level, clearly identifying benefits and risks.
  • Business Development: Establishes customer requirements for a service building strong relationships with relevant stakeholders in Xerox, customer organization and partners. Acts as a major influence in the customer choosing Xerox.
  • Requirements and Design: Designs innovative services, and where required can manage the work of different specialists including partners and third parties - contributing to the design and implementation.
  • People and Resource Management: Works with Xerox pursuit team to develop services and pricing.
  • Integration: Co-ordinates and engages the supporting shared services (e.g. Global Delivery Team) and service delivery teams - as well as partner input where relevant - to develop seamless end to end service design for customers.
  • Service Delivery Operational Leadership: Due Diligence: May be responsible to lead the due diligence phase of bid pursuit and to validate and revise the service design as necessary.
  • Practice Development:
  • Influence: Represents the company at customer forums, conferences, professional bodies to build the company's reputation in the market place. Known expert in one or more service offers and industries.
  • Continuous Improvement & Knowledge Sharing- Provides continuous feedback to stakeholders as input for improvements. Shares knowledge with colleagues to make a useful contribution to Xerox knowledge. Updates and improves standard service architect methodologies based on learning and customer requirements/feedback. Promotes knowledge sharing with other stakeholders

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to (see application details). Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

(TM) 2020 Xerox Corporation. All rights reserved. Xerox(R) and Xerox and Design(R) are trademarks of Xerox Corporation in the United States and/or other countries.



Keywords: Xerox, Huntington , Solution Architect-Generalist-Remote role, Other , Huntington, West Virginia

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