IT Support Specialist

Company: Xactly
Location: Huntington
Posted on: June 6, 2021

Job Description:

Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential through seamless, perfectly aligned Sales Performance Management. Xactly's comprehensive Sales Performance Management (SPM) suite leverages data from a sales performance AI platform to provide timely insights across the entire SPM value chain, from sales planning to execution, including compensation to optimization. Xactly takes Sales Performance Management from a dark art to a science, providing decision-makers with the data insights they need to tap the motivational power of their incentive compensation. With access to predictive analytics and benchmark data, enterprises can now optimize territories, design the right compensation and incentive plans and accelerate attainment and optimization of sales performance.

THE OPPORTUNITY

We count on our IT team to work in close alignment with all internal business units to provide excellent IT support and solutions to our global user community and on-site support in the Bangalore office. Our IT Support Specialist will have 2 years of experience working with people and some familiarity of Macs and PCs. In this role, you will learn and shadow our current IT staff to troubleshoot basic issues, conference room setups, printers, etc. You will work with a helpdesk system to document troubleshooting steps, track and close tickets. Your project will be to assist with the helpdesk to rollout new IT initiatives. You will learn how to troubleshoot common PC issues and learn what it takes to work in an Enterprise IT environment. You will also need to be proactive in securing all the logical business systems and intellectual property behind the firewall. You will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related corporate infrastructure.

The technology landscape is evolving, and the person in this role participates in technical research and development to enable innovation. They will also ensure that system hardware, operating systems, software systems, and related procedures adhere to the Vision of Xactly. You may also take on projects and be responsible for all phases, including definition, analysis, design, build, testing and change management. At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we're challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships.

THE TEAM

Xactly's IT team is a tight-knit global team, looking to expand our capabilities and add efficiencies to processes. We are always looking for individuals with diverse backgrounds, the hunger to achieve, and the openness to learn new ways of solving problems. Our team's goal is to set our internal customers up for success and transform the way they think about IT.

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