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Senior Success Manager - Retail

Company: Salesforce
Location: Huntington
Posted on: June 7, 2021

Job Description:

Location: New York - Remote Location: New Jersey - Remote Location: Massachusetts - Boston To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Group Job Details Job DetailsThe Success Associate will be responsible for helping customers adapt and realize value from their investment with Salesforce. They will strive to understand the customer goals and challenges and draw a clear path for success. In this role, the Success Associate will be partnering often with Success Managers to help global customers achieving their desired business goal. The end result is increased value, adoption, customer satisfaction and ultimately expansion of the Salesforce footprint.The ideal Success Associate is a champion of Salesforce products and features and has the ability to prioritize, multitask, and engage dynamically with a set of customers Responsibilities: Develop an understanding of typical business challenges faced by customers and map Salesforce features and associated business benefits to address their needsEnsure that customers derive maximum value from their investment in SalesforceEvaluates current adoption maturity level and blockers to adoption, and provide adoption best practices and a prescriptive approach to increase adoption.Partner with sales and the extended account team to support customers growth and to help them achieve their objectivesMonitor customer usage data, health indicators, renewal dates and growth opportunities and translate into a path for successProactively communicates technical product changes, degradations, outages, end of life and new updatesEscalate and drive mitigation plans among cross-functional teams to de-risk accountsBuild and nurture relationships across accounts to solidify our partnership and commitment to the customerWill often support a global customer by partnering with Success ManagersWhen appropriate, recommend additional Salesforce Cloud Services needed to drive success Preferred Qualifications & Skills: 3-5 years relevant industry expertiseChampion of Salesforce product and platform features, capabilities, and best useAbility to prioritize, multitask, and engage dynamically with customersStrong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automationCollaborative, persistent and self directedStrong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialogAbility to quickly grasp and distinctly explain technological and business conceptsComfortable adapting to new opportunities and changeCreative problem-solver Leadership Qualities: PASSION: Passionate about Customer SuccessBEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-onURGENCY: Ability to move fast and drive business value and resultsOHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heartTRUST: Trust the companys core valuesADAPTABLE: Excels in high levels of uncertainty and change --For Colorado-based roles: Minimum annual salary of $55,700. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: LI-Y-- Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or .Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Keywords: Salesforce, Huntington , Senior Success Manager - Retail, Other , Huntington, West Virginia

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