Customer Care Representative-Remote

Company: Atlantic Broadband Atlantic Broadband
Location: Huntington
Posted on: June 7, 2021

Job Description:

Our culture lifts you upthere is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile, dedicated, problem solvers.Time Type:RegularJob Description :Customer Care RepresentativeJob DescriptionCustomer Care Representatives are Atlantic Broadbands personal experts on the other end of the phone line for our customers whether they have questions on their bill, have service issues or are looking to add digital cable, digital home phone or internet services. If you are a pro at building relationships, have a desire to keep up with the latest technology and gadgets, and like to work in a team environment, this career is for you.Responsibilities:Handle complaints concerning billing or services rendered, referring complaints of service failures to designated departments to seek resolution.Achieve proficiency in providing customer support for service complaints within a required time frame.Answer questions regarding services and products; receive telephone calls from cable customers to discuss billing questions and service concerns.Handle customer needs and promote cable services to existing and new customers with tact and courtesy.Place new installation orders, service orders for disconnects and service changes generated from the customer.Responsible for researching customer complaints and processing billing adjustments by inputting credits or other adjustments into the computer records for customer accounts.Handles customer calls via phone or in person and receives orders for installation, turn on, discontinuance, or change in service.Solicits sale of new or additional services.Experience:One year call center/customer care or other related customer contact experience preferred.Basic computer/keyboarding skills.English/Ability to speak fluent SpanishEducation Requirements:High school diploma or general education degree (GED) necessary.We are an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non-job related handicap or disability, or any other legally protected status. DFWPLocation :Cumberland, MDCompany :Atlantic Broadband Finance, LLCDiversity is an essential asset to our organizations performance. We are committed to providing equal opportunities to all qualified individuals wishing to join our company, regardless of cultural and individual differences. We strive to build teams which reflect the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence. Associated topics: agent, answer, clerk, customer care, customer service associate, customer service representative, product support, rep, support, telephone Associated topics: agente de servicio al cliente, call center representative, client, client service, customer service, platform support, rep, system support, technical support, telephone

Keywords: Atlantic Broadband Atlantic Broadband, Huntington , Customer Care Representative-Remote, Other , Huntington, West Virginia