BMV Customer Service Representative 2

Company: State of Indiana
Location: Huntington
Posted on: June 7, 2021

Job Description:

Work for IndianaGrow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indianas communities every day.At the State of Indiana, we dont just talk about diversity and inclusion Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.About the Bureau of Motor Vehicles:The BMVs mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where weInvest in our employeesEngage our customersProvide sustainable systemsEmbrace product innovationAbout the JobCustomer Service Representative 2s are charged with administering and evaluating driving exams as well as assisting customers with titles and registrations. In this role, you will evaluate the customers knowledge and ability to adhere to traffic laws in a calm and patient manner. When you are not facilitating these exams, you will be at the frontline, processing transactions for customers.A Day in the Life:The essential functions of this role are as follows: Administer skillstests and evaluate driving skillsAssistcustomerswith vehicle/watercraft titles and registration needsMaintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehiclesAttend training classes and/or take certification tests as requiredMaintain privacy of customer and all related recordsSubstitute for Customer Service Representatives as neededThe job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.What You'll Need for Success:High school diploma or equivalentMust be 21 years of age or olderMust possess a validState of Indiana drivers license for at least the preceding 12 month periodFree from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities. Customer service experienceAbility to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.Must be familiar with the operations of all types of motor vehiclesWorking knowledge of Indiana driving lawsTop-notch communication skillsA high level of critical thinking and the ability to troubleshootAbility to process cash and card transactionsBenefits of Employment with the State of Indiana:The State of Indiana offers a comprehensive benefit package for full-time employees which includes:Three (3) medical plan options (including RX coverage) and vision/dental coveragesWellness program (offers premiums discount for the medical plan)Health savings account (includes bi-weekly state contribution)Deferred compensation account (similar to401k plan) with employer matchTwo (2) fully-funded pension plan optionsGroup life insuranceEmployee assistance program that allows for covered behavioral health visitsPaid vacation, personal and sick time offCompetitive leave policies covering a variety of employee needs12 company paid holidays, 14 on election yearsQualified employer for the Public Service Loan Forgiveness ProgramNew Parent LeaveFree ParkingFree LinkedIn Learning Equal Employment Opportunity:The State of Indiana is an Equal Opportunity Employer Associated topics: agente de servicio al cliente, clerk, client, client service, coordinator, customer care associate, customer service, customer service representative, representante de servicio al cliente, representative

Keywords: State of Indiana, Huntington , BMV Customer Service Representative 2, Other , Huntington, West Virginia