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Help Desk Technician

Company: Trilogy Financial
Location: Huntington
Posted on: June 7, 2021

Job Description:

Trilogy Financial is looking for a highly skilled technical candidate that can assist with daily technology-based activities in support of our Corporate Headquarters located in Huntington Beach, CA. The candidate will perform a variety of basic and advanced technical help desk support duties with strong knowledge in hardware, software, networking, and help desk support. Partnering with IT Director in streamlining helpdesk processes and procedures.

Responsibilities:

Respond to calls, tickets, and emails to solve issues in a helpdesk environment. Ensure prompt resolution of user requests and escalate as needed. Provide support in the use of computer hardware and software, including printing, repair, re-imaging, and installations. Troubleshooting problems related to IPv4 LAN/WAN Network. Assists in creating and administering user accounts in SaaS infrastructure. Manage user accounts in Microsoft Active Directory. Tracking inventory and ensure all companys property are documented. Creating a technical documentation for standard IT operations. Support SSO SAML Integration. Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

One to three years of IT Helpdesk / operations experience. Experience or some knowledge of Mac and Windows management in an environment using PC Operating System Support (Win10/8/7/MAC OS), PC Applications support (Microsoft Office 365 & Apps, Salesforce), and PC Hardware Support (Network printer, VOIP Phone device, Cloud Email). Strong knowledge of cloud phone and video conference system. Strong understanding of Salesforce. Ability to work independently with little supervision required. Ability to work within timeframe of standard policies and procedures. Excellent ability to multi-task and prioritize in a busy, fast growth environment. Exhibit extraordinary discretion, confidentiality, flexibility, and willingness to work closely with our team.

Keywords: Trilogy Financial, Huntington , Help Desk Technician, Other , Huntington, West Virginia

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