Sr Expert Partner, Practice

Company: Gartner
Location: Huntington
Posted on: June 8, 2021

Job Description:

Location: Remote - New York

Why is Gartner Consulting an organization unlike any other? Our consultants are technology and business thought leaders for the 21st century. With the full scope of Gartner's renowned research and capabilities to draw from, our consultants are committed to turning those insights into actionable solutions for our clients. That's where you come in. We're committed to attracting the most creative, talented, and motivated associates to bring our world-class consultancy to the next level. When you join Gartner Consulting, you'll lead the most innovative business and technology efforts in the marketplace today. You'll work across Gartner to help senior leaders and their teams execute their most strategic initiatives and achieve lasting results - all within the context of a rapidly evolving digital economy.

Interested in learning more, view and register for any of our upcoming recruiting events here!

What we do

Technology Strategy Consulting. We help the C-suite executives make the right decisions based on how technology can transform their businesses. In today's world, a consulting firm that is "born digital", (with the ability to directly leverage the full power of Gartner's Research and insights) has relevance to the most important strategic decisions any business will make.

We deliver value to clients in areas such as Technology Strategy Consulting, Benchmarking, Analytics and Optimization. Typically, this helps Gartner's clients to execute on their strategic priorities, across all sectors, including:

• Digital Acceleration and Transformation
• Application Strategies
• Data and Analytics
• IT Portfolio Optimization and Rationalization
• Cloud Strategies
• Sourcing and Ecosystem Optimization
• Talent and Organziation
• Cost Optimization
• Security and Risk Management

Role Purpose

Manage and govern the North American/EMEA Applications Practice to ensure we deliver the highest quality client solutions and insight while growing and scaling our business. We help our clients achieve their Application and portfolio-related goals through:

• Assessing their portfolios to provide data-driven insights for future investments and strategic decisions
• Defining a holistic strategy for the modernization and transformation of critical enterprise business capabilities
• Ensuring a comprehensive plan for the transformation and modernization of architecture and development resources and practices
• Providing value assurance and oversight for critical project and program management to ensure on-time and on-budget delivery

Responsibilities/Accountabilities

Business Building

• Drive achievement of North American/EMEA Applications Practice financial objectives, individual metrics and contribute to overall Gartner Consulting's financial success
• Partner with Industry and Practice leadership to identify market demand specifically for Applications optimization and develop solutions that best serve this market
• Evolve our Applications optimization solutions so our clients view Gartner Consulting's solutions as highly distinctive and deliver expected business outcomes
• Proactively partner with Industry Leadership, Managing Partners, Research Account Executives and Executive Partners to package, position, sell and deliver Applications Practice solutions to our clients
• Work with Regional Leadership and Professional Development to define engagement staffing and resolve staffing conflicts and resource contention

Thought Leadership

• Own productization and creation for Applications solutions and capabilities; focused on developing globally consistent and repeatable solutions
• Evolve Applications diagnostic tools and offerings to align with Gartner Research, accelerate engagement results and ensure predictable delivery
• Partner with Global Practice leaders to ensure Applications solutions integrate all relevant Practice capabilities, assets and skills
• Align offerings to Gartner Research and Premium services to extend these services into Gartner Consulting engagements
• Be viewed as the 'Go-to' SME for Applications solutions
• Represent Gartner Consulting and Applications Practice at relevant Gartner Events and Client meetings

• Work with Practice, Industry and Key Initiative Leadership to identify solution and IP gaps and determine their prioritization
• Work with Practice, Industry and Key Initiative Leadership to develop complex industry-first/client-first solutions
• Collaborate with senior Research & Advisory Leaders to envision the future, set the agenda and deliver new Research focused on Applications
• Establish "feedback loops" between Research & Advisory agenda managers and Consulting Key Initiative Leads to enable open and collaborative information sharing

Client Leadership

• Drive high customer satisfaction with key client stakeholders through exceptional quality delivery and trust-based relationships leading to prospective account growth
• Demonstrate the value proposition to clients and internal stakeholders (Sales, Executive Partners, Managing Partners and Practice Leaders) that Gartner Consulting is a "must-have" and natural extension of Gartner Research
• Partner with Industry Leads and Managing Partners to develop consistent methodologies, proposals, and pricing for Applications solutions
• Responsible for quality of all North American/EMEA Applications Practice related deliverables
• Work with Industry and Practice leadership to design relevant and meaningful solutions for key client/accounts
• Work with Managing Partners for key client/accounts to cement client relationships, identify and generate new opportunities, and secure extensions and expansions
• Work with Practice Leads, Managing Partners and Engagement Managers to ensure the delivery excellence for all projects within the Practice
• Work with Managing Partners to provide authoritative representation in sales pursuits and delivery
• Collaborate with Practice Leads to ensure the successful completion of Practice priorities

People Leadership

• Build North America's/EMEA's Applications community and coordinate with peers to develop a globally consistent community
• Build a high-performing team with requisite skill set to sell and deliver Applications solutions

• Lead and mentor associates to build a scaled capability to deliver high quality Applications solutions
• Partner with Region Leads to ensure Gartner Consulting hires and trains Practice associates to meet delivery demand for Applications solutions
• Develop training content for associates with Region Leads and Professional Development
• Manage the team performance setting clear goals and objectives and establish metrics

• Develop a broad internal network and collaborate with experts across Gartner to support business activities that include a "One Gartner" approach
• Work with Region, Practice, Industry Leadership to identify capacity and skills gaps and prioritize hiring opportunities with Geo Leads
• Work with Region, Practice, Industry Leadership, Recruiting, and Professional Development to build and maintain a talent pipeline through hiring, cultivating, upskilling, and training
• Focus on educating all Industry Leads and Managing Partners, particularly those that are new, on the Applications Practice solutions and value proposition.
• Onboard new associates, and coach and mentor senior existing associates
• Lead and mentor Key Initiative Leads to create solutions that are repeatable, scalable and differentiated
• Lead and mentor Practice Solution Leads to sell and deliver solutions with high quality, impactful client results

Expected Results

• New and differentiated Applications solutions that deliver a high level of client value which gives Gartner Consulting a competitive advantage in the marketplace
• Expert knowledge and advice to clients on their Applications optimization journey
• Double digit growth of the Applications Practice
• Sustainable relationships to improve internal and external collaboration

Technical/Professional skills & Competencies

• Experience managing relationships with C-Suite (e.g. CEOs, CDOs, CTOs, CIOs) at key clients
• Bachelor's Degree required; Master's Degree highly preferred
• 15+ years of experience in management Consulting with focus on Applications and portfolio related optimizations and efficiencies
• 10+ years hands on experience with enterprise business applications, development of solution architectures, applications development and innovation
• Strong communication skills, executive presence and strategic thinking skills, prioritization, and problem-solving ability
• Demonstrated ability to identify market opportunities and drive business development
• Demonstrated ability to lead consulting Practices, including strong knowledge of consulting business models and metrics
• Proven track record of successfully leading senior level Consulting associates
• Ability to develop and sustain executive client relationships as be a trusted business advisor
• Ability to travel as necessary when client travel resumes (up to 50% of time)

• Experience with software engineering practices, automation, and design, and cloud native architectures
• Experience with business and IT transformation, scaling agile within an enterprise

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