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Digital Product Manager - Comparative Rater

Company: The Main Street America Group
Location: Huntington
Posted on: June 8, 2021

Job Description:

Location: MSA-WI Remote = 100%

It's an exciting time at Main Street America Insurance! We are a stable, billion-dollar, "A"-rated, super-regional property and casualty insurance company that is well-positioned for growth, and we are looking to add great talent to help us achieve our goals.

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$106,830 Compensation Maximum:$165,660

JOB SUMMARY

As Product Manager, you will truly straddle the strategy and execution of Comparative Rater product. You'll be responsible for managing the evolution of comparative raters across multiple dimensions (e.g., feature & functionality, cost, risk and support), working with key internal and external stakeholders. As such, you will conduct analyses of market trends, customer empathy, and internal and external data to define a differentiated product vision that delivers unique value. You will act as the primary point of contact for all aspects of the product related to business stakeholders, partners, and customers. You will direct all activities surrounding the operational connectivity, vendor management, strategy and design optimization of all comparative raters used within the company. You will be responsible for analyzing and recommending future use or discontinuance of market rater tools based upon their strategic importance to Main Street America. Utilizing both existing and new sources of data, you will analyze and operationalize changes within the comparative rater tools to strategically maximize both top and bottom line performance. Additional responsibilities include: proactively innovate in the market to achieve dominant position for our customers we choose to do business with; effectively interact with vendors, internal Product Management and Info Technology staff to achieve desired results and ensure seamless process flows with both external raters and internal systems; and measure and monitor performance, while setting and delivering on key KPI's related to effectiveness of our efforts compared to market best practices.

Primary Accountabilities:
  • Lead the product vision, strategy, and operational planning- as well as successfully execute against a variety of product initiatives across all stages of a product's lifecycle, including early product planning, customer research and validation, roadmap planning, product development sprints, piloting, gaining early adopters, product launch, metrics analysis, and post-launch iteration.
  • Define product strategy and vision and then develop a creative, high-quality, and clear product roadmap.
  • Integrate usability studies, research and market analyses into product requirements to enhance user satisfaction.
  • Identify objectives and key results and analyze customer feedback and usage metrics to recognize key pain points and opportunities to address.
  • Gather information and data to guide build-buy-partner options to solve customer problems.
  • Serve as the "translator" for both the customer and market, as well as internal stakeholders, including but not limited to business lines and cross-functional teams.
  • Understand how and when to leverage design thinking, UX, and other frameworks into the process for a flexible hybrid methodology that fits the team, product, and customer.
  • Prioritize initiatives and get commitments from internal stakeholders using excellent communication and negotiation skills.
  • Mentor and grow more junior members of the team.

JOB REQUIREMENTS

  • Demonstrated experience providing customer-driven solutions, support or service.
  • Specialized depth and/or breadth of expertise in own initiatives, line of business, and associated stakeholders.
  • Extensive knowledge and understanding of software development processes with an appreciation for maintaining a high-quality bar with low operational overhead.
  • Experience in data-driven products, data science facilitation, and iterative development lifecycles to solve business problems.
  • Adept ability to gather information and data in build, buy and partner options for solving customer problems.
  • Demonstrated experience deriving key insights and patterns from customer interviews and using that input to clarify problem statements.
  • Demonstrated experience navigating matrixed organizations and teams with proven success in leveraging the right people and resources at the right time for consistent and dependable delivery.
  • Proven success in building, developing, leading, and motivating teams, with or without direct reporting relationships.
  • Solid track record of taking end-to-end ownership and successfully delivering results in a fast-paced, dynamic environment.
  • Ability to think strategically and execute methodically.
  • Demonstrated experience overseeing roadmap strategy and definition, with a strong focus on KPIs and metrics.
  • Prefer experience working with both Personal lines and Commercial lines comparative raters
  • Must have experience integrating comparative raters with multiple policy systems
  • Preferred experience working directly with comparative rater vendors

When you work at Main Street America Insurance you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

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Keywords: The Main Street America Group, Huntington , Digital Product Manager - Comparative Rater, Other , Huntington, West Virginia

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