Front Desk Clerk - Hampton Inn
Company: Hampton Inn - Huntington, WV
Location: Huntington
Posted on: June 10, 2021
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Job Description:
Hampton Inn - Front Desk Associate Huntington, WV Front Desk Associate Huntington, WV Job brief We are looking for a Front Desk Associate to provide
high-quality service to our hotel customers. You will address
complaints and go the extra mile to make sure our guests are
satisfied. In this role, you should be an excellent communicator who can
stay positive when facing difficult situations. You should also be
reliable and customer-oriented, as you’ll serve as a primary point
of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan
to come back to our facilities. Responsibilities * Review arrival lists to welcome guests * Provide information
about amenities, area and venues and promote services * Anticipate
guest needs and build rapport with customers * Offer assistance
with certain tasks (e.g. confirming travel arrangements, taking
messages) * Address customer complaints and escalate
to General Manager when needed * Record information in
the logbook daily * Ensure compliance with health and quality
standards Requirements * Proven experience with Customer Service * Familiarity
with hospitality industry standards * Proficiency in English;
knowledge of additional languages is a plus * Computer literacy * A
customer-oriented and professional attitude * An outgoing
personality * Outstanding communication abilities * Excellent
organizational and time-management skills
Keywords: Hampton Inn - Huntington, WV, Huntington , Front Desk Clerk - Hampton Inn, Other , Huntington, West Virginia
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