Must possess a minimum of a two-year Business Associate's Degree
or equivalent professional business experience.
This position will be a proactive member of the banking center
team by being an initial contact for new and existing clients.
Candidate will identify and resolve complex customer service
opportunities. Will support the retention and growth of profitable
client relationships through sale of basic deposit and consumer
loan products. Will refer complex product and financial service
needs to the Relationship Manager or the Banking Center Manager.
Will analyze required financial and personal data to cross sell
products and services to the customer.
CUSTOMER SERVICE SKILLS:
Willingness to provide a level of service which will clearly
differentiate us from our competitors.
Provide sales assistance to walk-in clients.
Provide basic banking sales solutions for basic deposit products
and consumer loan products.
Develop and maintain a high standard in customer relations and
Professional demeanor in appearance, interpersonal relations,
work ethic and attitude.
Possess clear, concise, effective written and oral communication
skills to effectively express thoughts, ideas and concepts to bank
employees and bank customers.
Handle customer error resolution and complex service and
Develop and maintain a broad knowledge of WesBanco's products
and services as well as competitors products and services.
Must have the ability to develop new and expand existing
customer relationships, review customer's current and changing
financial needs, promote products and services.
Assist the Banking Center in meeting its goals and consistently
meet or exceed individual goals.
Ensures compliance with operational, security and audit
Must keep clients informed of products, services and new
Must have the ability to promote and cross sell products and
services to profitable clients and partner with Business Banking
Partners to maximize customer relations.
Assist the Manager with staff meetings.
Perform managerial functions as directed by the supervisor.
Assist with outside customer calls or telephone
Assist with coaching and training other WesBanco employees.
Must act as a Teller when customer traffic necessitates.
Participate and assist the Manager in conducting staff
Order supplies for the branch location.
Participates in new customer and community development
Remove deposits from count and balance automated teller machines
and night depository.
May have branch cash Vault Teller responsibilities, such as
verifying cash, ordering cash from main cash vault or Federal
Reserve Bank, and/or preparing cash shipments to main cash vault or
Federal Reserve Bank following bank established procedures.
Ability to open and close the branch location by following
security procedures as established by bank management.
May audit Teller drawers and perform quarterly Teller
Banking is a highly regulated industry and you will be expected
to acquire and maintain a proficiency in the bank's policies and
procedures, and adhere to all laws, rules and regulations that are
applicable to your conduct and the work you will be performing. You
will also be expected to complete all assigned compliance training
in a timely manner.
Must be willing to register and maintain registry with the
Nationwide Mortgage Licensing System and Registry (NMLS), to comply
with the S.A.F.E. Act Requirements.
Ability to lift and carry up to 25 lbs.
Ability to travel to client meetings as needed.