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Front Desk Associate

Company: Hampton Inn - Huntington, WV
Location: Huntington
Posted on: June 12, 2021

Job Description:

Job briefWe are looking for aFront Desk Associateto provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as youll serve as a primary point of contact for our customers.Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.ResponsibilitiesReview arrival lists to welcome guestsProvide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)Address customer complaints and escalate to General Manager when neededRecord information in the logbook dailyEnsure compliance with health and quality standardsRequirementsProven experiencewith Customer ServiceFamiliarity with hospitality industry standardsProficiency in English; knowledge of additional languages is a plusComputer literacyA customer-oriented and professional attitudeAn outgoing personalityOutstanding communication abilitiesExcellent organizational and time-management skillsThis position requires evenings, weekends, and holidays

Keywords: Hampton Inn - Huntington, WV, Huntington , Front Desk Associate, Other , Huntington, West Virginia

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