Call Center Interviewer 3

Company: Abt Associates
Location: Huntington
Posted on: June 22, 2022

Job Description:

Job Summary

Interviewers conduct scripted market research interviews by telephone or in person, for the purpose of gathering information and opinions on a variety of important topics. Documents quality issues and performance measures for management review. Abt Associates seeks a qualified Quality Assurance Monitor to support the Data Science, Surveys and Enabling Technologies Division. As a par-time employee, you will be expected to maintain a schedule of a minimum 32 hours per week and be available for evening/weekends. Option for remote work

--- Provides assistance and training to lower-level employees. --- Problems typically are not routine and require analysis to understand.

**Key Roles and Responsibilities**

+ Monitor market research interviewers for quality and compliance with applicable standards and regulations.

+ Evaluates and coach lower-level employees

+ Conduct scripted, computer-based survey interviews with high degree of accuracy and integrity

+ Maintain confidentiality of all collected data

+ Exercise courtesy and professionalism to all respondents.

+ Other duties as assigned by manager

Minimum Qualifications

High School Diploma + Four years of relevant experience, or Associates Degree + Two years of relevant experience

Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits. Local candidates strongly encouraged to apply.

_Disclaimer: Abt Associates will never ask candidates for money in exchange for an offer of employment._

The Division of Data Science and Enabling Technologies is Abt's full-service technology, data, and innovation partner, offering expertise across the entire spectrum of data - from the initial capture, to data wrangling and analytics, and data visualization and dissemination. They combine deep experience in developing, conducting and capturing high-quality data via complex surveys with an ability to normalize, analyze and transform data into actionable insights.

At Abt Associates, we are committed to creating a lasting culture of equity, diversity and inclusion and recognize that in order to achieve full participation, our practices must be free of prejudice, discrimination, and bias that result in inequitable outcomes. We are actively working to advance equity for everyone, and while we still have much work to do, we know that racial and cultural diversity are an asset to our business and the communities where we live and serve. Our ongoing commitment is focused on creating business practices that advance racial and social equity, investments in community impact programs for the benefit of Black, Indigenous, and people of color (BIPOC), and expand upon project work related to racial equity and social justice.

Abt Associates is a mission-driven, global leader with a proven track record in complex program implementation in the international development sector. We offer bold solutions and technical excellence in Health, Economic Growth, Governance, Research & Evaluation, Environment & Energy, Gender Equality & Social Inclusion. Working with our many partners, we have driven measurable social impact for more than 55 years, to achieve our mission of improving the quality of life and economic well-being of people worldwide. We operate in remote and challenging environments and employ more than 3,700 staff in over 50 countries. For more information about us and what we do, visit our website at www.abtassociates.com

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