Temporary Bilingual Service Delivery Manager-Remote
Company: TTEC
Location: Huntington
Posted on: September 19, 2023
Job Description:
Bringing smiles is what we do at TTEC for you and the customer.
As a Temporary Bilingual Service Delivery Manager working remotely
in USA, you'll be a part of creating and delivering amazing
customer experiences while you also , an award-winning employment
experience and company culture.What You'll be Doing Do you have a
passion for leading, mentoring and coaching? Looking for an
opportunity to learn more about the industry, gain direct
management experience, and work closely with an iconic brand? In
this role, you'll support and motivate your team to make sure
they're on track to meet client goals. You'll work to answer
associate questions, issues, and customer escalation while ensuring
quality customer experience on every call. You're an instrumental
part in creating and maintaining a positive work environment for
your team, ensuring we meet client requests and needs and
acknowledge a job well done.You'll report to the Director of
Service Delivery. We're looking for a leader to Act as one, as you
will encourage and motivate your team to resolve issues, accomplish
goals, and influence their career mobility. This project is
anticipated to last between 60-120 days while supporting natural
disaster relief efforts.During a Typical Day, You'll
- Improve the key success metrics associated with goals. These
include:
- Customer Satisfaction Score
- Service Level Goals
- Quality Goals
- Coach associates to ensure achievement of company and client
goals while addressing employee related issues and coordinating
training on new or revised information relating to services,
products or processes of projects
- Bring your time management and organizational skills to manage
multiple, complex, on going tasks and projects while monitoring
absence and attendance of your teamWhat You Bring to the Role
- Minimum 1 year call center or equivalent work experience
- Continuously promote a performance-driven culture and always
work towards reaching for amazing
- Engage and support your team in making sure they have the
proper tools and systems to accomplish day-to-day tasks
- Consistently mentor and inspire others
- Customer focused mindset
- Understanding, interpreting, and manipulating data for
reporting
- Flexibility to work various shifts during 24x7 hours of
operations
- Great written and verbal communication skills in Spanish and
EnglishWhat You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where
giving back is encouraged
- A global team of curious lifelong learners guided by our
company values
- Ask us about our paid time off (PTO) and wellness and
healthcare benefits
- And yes a great compensation package and performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise you (like tuition reimbursement)Visit for more
information.Compensation and Benefits
- The anticipated starting salary range for individuals
expressing interest in this position is $25-$30/hr.About TTEC Our
business is about making customers happy. That's all we do. Since
1982, we've helped companies build engaged, pleased, profitable
customer experiences powered by our combination of humanity and
technology. On behalf of many of the world's leading iconic and
hypergrowth brands, we talk, message, text, and video chat with
millions of customers every day. These exceptional customer
experiences start with you.TTEC is proud to be an equal opportunity
employer where all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. TTEC embraces and is committed to
building a diverse and inclusive workforce that respects and
empowers the cultures and perspectives within our global teams. We
aim to reflect the communities we serve, by not only delivering
amazing service and technology, but also humanity. We make it a
point to make sure all our employees feel valued, belonging, and
comfortable being their authentic selves at work. As a global
company, we know diversity is our strength because it enables us to
view things from different vantage points and for you to bring
value to the table in your own unique way.
Keywords: TTEC, Huntington , Temporary Bilingual Service Delivery Manager-Remote, Other , Huntington, West Virginia
Didn't find what you're looking for? Search again!
Loading more jobs...