AVP Call Center Operations
Company: VirtualVocations
Location: Huntington
Posted on: May 3, 2025
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Job Description:
A company is looking for an AVP, Call Center Operations (Inbound
& Outbound).
Key Responsibilities
Oversee and manage multiple Member and Provider Contact Centers to
ensure high-quality service delivery
Directly manage Directors and Regional Directors to resolve member
and provider inquiries and enhance service experiences
Implement strategies and programs to meet departmental KPIs and
improve overall customer service quality
Required Qualifications
Graduate Degree or equivalent combination of education and
experience
15+ years of experience in Contact Center Management
Proven leadership success in medium-large contact centers managing
multiple people managers
Experience working within a matrixed environment with dotted line
responsibilities
Strong collaboration skills
Keywords: VirtualVocations, Huntington , AVP Call Center Operations, Other , Huntington, West Virginia
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