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QUALITY ASSURANCE ANALYST, SERVICE DELIVERY TEAM

Company: ResCare Residential Services
Location: Huntington
Posted on: September 12, 2020

Job Description:

Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State, Federal and overall company requiremens, but most importantly to keep our clients safe and to help them live their best life. If your passion is ensuring service quality and fostering compliance, apply today!
Develop and implement processes for submission, tracking, and review of local project operational documentsConduct operational document review against standard requirements (contractual, regulatory)Prepare detailed reports of quality assurance findings related to operational reviewsPrepare summary reports of quality assurance findings related to operational reviewsDevelop and make recommendations to leadership about needed actions to improve quality in specific operations, as well as company-wideCoordinate with the Performance Optimization Director and Analyst to work directly with local project teams to develop and implement comprehensive quality assurance plans and corrective actions, where neededProvide input to other Service Delivery Team members in prioritizing local project training to improve quality and reduce risk to the companyOther duties as assigned
Bachelor's Degree in a related field or an equivalent combination of acceptable related experience and/or training may be substituted for two years of the education requirement on a year-to-year basisMinimum of three years-experience in quality management and project managementKnowledge of the principles, practices, methods, and techniques of quality managementExcellent verbal and written communication skillsExceptional organizational and analytical skillsAbility to design and deliver reports, presentationsThree years-experience conducting quality assurance and continuous improvement activities, including conducting audits and developing quality improvement action plansHaving a Certified Workforce Development Professional credential is desiredExcellent computer skills, including Microsoft Office tools and data-base management skillsUnderstanding of Quality Management standards such as those represented in Six Sigma, The Joint Commission, Baldrige, ISO 9000, The Commission on Accreditation of Rehabilitation Facilities, or other recognized programs of quality
PandoLogic.Category: Quality Control, Keywords: Quality Control / Quality Assurance Analyst

Keywords: ResCare Residential Services, Huntington , QUALITY ASSURANCE ANALYST, SERVICE DELIVERY TEAM, Professions , Huntington, West Virginia

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