Data Center Technician (JoinOCI-Ns2)
Company: Oracle
Location: Charleston
Posted on: April 18, 2024
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Job Description:
Job Description
As an Oracle Data Center Senior Engineer, you will be the technical
liaison between the technology teams and the Data Center
Environment and will be key in maintaining the Operational run
aspects. You will be supporting our growth path and will be
recognized as a 'technical expert' with a focus on core Data Center
infrastructure. You will troubleshoot and solve all but the most
complex infrastructure issues. As a pragmatic problem solver on a
wide range of Data Center environment and systems you understand
which issues to escalate to the appropriate resolver groups. You
will proactively monitor the customer environment by checking
system error logs, monitoring ticket queues and consulting with
other groups involved in maintaining the environments. You will
make recommendations to resolve system errors and performance
issues and take corrective actions. You create and maintain
documentation on technologies you support. You understand all
aspects of the equipment you support. You know how to innovate and
make decisions on his/her own, but also know how to take direction
when it is given, paying attention to all details involved.
Expected to improve current processes, and introduce automation
with aim towards simplification.
You are able to execute small projects on your own and work with
your manager in planning and executing larger local projects. You
understand all aspects of the equipment you support. Ideally we are
seeking someone from a reputable Cloud provider and are also open
to receiving applications from Tier 1 Data Center colocation
providers. This would suit an individual who is able add
significant value based on existing experience whilst evolving
their career upstream into Cloud Services .
Qualifications:
Active TS/SCI security clearance w/ polygraph
Bachelor of Science degree in Computer Science, Information Systems
or equivalent work experience.
3-8 years of experience, primarily in Data Center infrastructure
Operations support and server administration in a mid-sized
environment (200 - 1000+ server systems)
3-8 years of incident management responding to electrical and
mechanical failures with a focus on incident resolution and lessons
learned.
Must have demonstrated expertise in two or more of these areas:
Power Capacity allocation - high and low density racks
Incident management and resolution on outages in relation to
M&E
Systems administration (Linux and/or Windows Servers)
Networking (DNS, TCP/IP)
You should also be able to demonstrate
A solid level understanding of data center design, commissioning
and operations best practices and ensures their application
Examples of process improvement execution
Examples of a drive to dig into the details of a system or process
to solve customer problems
Excellent oral and written communication skills
Strong Adherence to Process and be process champion
Strong influencing skills
Ability to work independently, with little direct management
Experience supporting large, Enterprise customers in an Operations
environment
Responsibilities
Ideal candidates would be required to:
Understand the design and functionality of the Data Centers within
your assigned Region
Provide audits for power and mechanical capacity or upgrades.
Work with internal teams to trouble shoot problems and conduct Root
Cause Analysis (RCA) and Corrective Action (CA) for design related
problems.
Work with local colocation companies to understand and coordinate
site utility requirements
Provide after-hours support as needed
Work with project teams/colocation partners to properly test and
validate installation, operation, and performance of
electrical/mechanical systems.
Support of Operations including failure mode and root cause
analysis, maintenance and troubleshooting support, best practices,
maintenance initiatives and operating procedure review
Maintain all technical documentation regarding corporate data
centers, this includes procedures for the operations.Work with
Regional leaders and other business leaders to manage projects,
optimize performance and improve the reliability and efficiency of
the collocation, leased and owned data center. infrastructure
electrical and mechanical systems.
Participate in operational reviews to collect and analyze technical
data to identify and resolve existing reliability and availability
concerns.
Provide Subject matter Expert resource to identify and resolve
resiliency, reliability and availability risks globally.
Oversee the Issue intake, Evaluation, and Resolution Process for
the review of collocation, leased and owned data builds issues with
focus on providing quality improvement recommendations. center
Interface with internal data center design teams, server hardware
teams, environmental health and safety teams to promote standards
that maintain consistency and reliability in services delivered
Be recognized as the technical expert within the group as well as
within other teams.
Be positive and always offer creative, out of the box
solutions.
Employment for all candidates is contingent upon pass a background
check.
Minimal travel required.
Disclaimer:
Certain US customer or client-facing roles may be required to
comply with applicable requirements, such as immunization and
occupational health mandates.
Range and benefit information provided in this posting are specific
to the stated locations only
US: Hiring Range: from $31.30 to $67.93 per hour; from $65,100 to
$141,300 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to
account for variations in knowledge, skills, experience, market
conditions and locations, as well as reflect Oracle's differing
products, industries and lines of business.
Candidates are typically placed into the range based on the
preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes
the following:
Medical, dental, and vision insurance, including expert medical
opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible
employees assigned to a salaried (non-overtime eligible) position.
Accrued Vacation is provided to all other employees eligible for
vacation benefits. For employees working at least 35 hours per
week, the vacation accrual rate is 13 days annually for the first
three years of employment and 18 days annually for subsequent years
of employment. Vacation accrual is prorated for employees working
between 20 and 34 hours per week. Employees working fewer than 20
hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire.
Refreshes each calendar year. Unused balance will carry over each
year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's
technology to tackle today's problems. True innovation starts with
diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's
been done before. It's why we're committed to expanding our
inclusive workforce that promotes diverse insights and
perspectives.
We've partnered with industry-leaders in almost every sector-and
continue to thrive after 40+ years of change by operating with
integrity.
Oracle careers open the door to global opportunities where
work-life balance flourishes. We offer a highly competitive suite
of employee benefits designed on the principles of parity and
consistency. We put our people first with flexible medical, life
insurance and retirement options. We also encourage employees to
give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages
of the employment process. If you require accessibility assistance
or accommodation for a disability at any point, let us know by
calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability and protected veterans' status, or any
other characteristic protected by law. Oracle will consider for
employment qualified applicants with arrest and conviction records
pursuant to applicable law.
* Which includes being a United States Affirmative Action
Employer
Keywords: Oracle, Huntington , Data Center Technician (JoinOCI-Ns2), Professions , Charleston, West Virginia
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