Customer Service Rep

Company: ManpowerGroup
Location: Huntington
Posted on: April 30, 2021

Job Description:

Manpower is looking for a customer service representative. As a Customer Service Specialist you will play a key role in identifying issues with our products, services or customer experience. By collecting customer feedback you will help with the development of solutions to enrich the customer experience and advance the company. MUST HAVE EXPERIENCE WORKING A TECHNICAL CUSTOMER SERVICE ROLE.Tech Support Representative responsibilities:Maintaining a positive, empathetic and professional attitude toward customers at all timesResponding promptly to customer inquiriesCommunicating with customers through various channelsAcknowledging and resolving customer concernsKnowing our products inside and out so that you can answer questionsProcessing forms, applications, and requestsKeeping records of customer interactions, transactions, comments and complaintsCommunicating and coordinating with colleagues as necessaryProviding feedback on the efficiency of the customer success processEnsure customer satisfaction and provide professional customer supportTech Support Representative top skills:Customer ServiceProduct KnowledgeQuality FocusMarket KnowledgeDocumentation SkillsListening SkillsPhone SkillsResolving ConflictMultitaskPatiencePositive AttitudeAttention to DetailPeople OrientedAnalysisProblem SolvingOrganizational SkillsAdaptabilityAbility to Work Under PressureComputer SkillsJob Type: Full-timePay: From $30,000.00 per yearBenefits:Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftEducation:Bachelor's (Preferred)Experience:Microsoft Office: 1 year (Preferred)Customer Service: 1 year (Preferred)Mobile device management: 1 year (Preferred)Who is Manpower?Locally owned but globally connected. Manpower is a full service staffing and human resources company that provides thousands of jobs every year across West Virginia, Ohio, and Kentucky.Manpower is an EEO/AA/ADA/Veterans employerManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Keywords: ManpowerGroup, Huntington , Customer Service Rep, Sales , Huntington, West Virginia